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A trauma-informed approach to emotional communication

A trauma-informed approach to emotional communication
Principle Communication strategies
Safety
  • Use a calm and even speaking voice
  • Maintain non-threatening body language
  • Ensure patient has a clear path to exits
  • Ensure privacy during the encounter
  • Avoid taking the conversation beyond what the patient is comfortable discussing
  • Respect the patient’s personal space
  • Minimize distractions during clinical encounter
  • Offer support by using empathic statements
  • Offer a centering or breathing exercise to do with the patient
  • Work with the patient to develop a safety/well-being plan
Trustworthiness and transparency
  • Ensure confidentiality but make sure to clearly disclose any state- or institution-specific limits to confidentiality
  • Clarify your professional role and that of other staff
  • Explain steps and procedures in advance of any physical examination
Peer support and mutual self-help
  • Ask if the patient would like you to provide information on local peer support groups and other organizations that support persons who have experienced trauma
  • Discuss and normalize the traumatic response; provide examples of such responses (eg, flashbacks, nightmares, feelings of isolation, etc).
  • Ask if the patient would like written information about the trauma response
Collaboration and mutuality
  • Use body language to convey attentiveness (sit at eye level, maintain eye contact, lean slightly forward)
  • Emphasize the importance of shared decision-making and the patient’s autonomy
Empowerment, voice, and choice
  • Clarify the patient’s goals for the encounter and prioritize them
  • Ask the patient to tell you if anything you say or do makes them uncomfortable
  • If possible, offer self-administration of sensitive exams
  • Pause frequently during the encounter to allow the patient to speak
  • Provide options for care, when available
  • Explain in advance what the encounter will entail, and obtain assent for each component of the visit and physical exam
Combatting structural violence
  • Sensitively inquire about experiences of structural violence in patients with higher risk of these experiences
  • Inquire about and respect religious/cultural preferences regarding care to the extent possible
Adapted from:
  • Kaplan B, Somashekar G, Brown, M, et al. A trauma-informed approach to emotion communication in the clinical encounter. In: Emotion in the Clinical Encounter, McGraw Hill, 2021. p.265.
  • SAMHSA's concept of trauma and guidance for a trauma-informed approach. HHS Publication No. (SMA) 14-4884. Substance Abuse and Mental Health Services Administration, Rockville, MD 2014.
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